Cancellation policy
Some items in our store can be offered as subscriptions or pre-orders. This cancellation policy explains how to modify or cancel this type of purchase.
Subscriptions
By taking out a subscription, you will receive repeat deliveries. These are based on the duration and frequency of the subscription you have selected.Your payment details will be stored securely and you will be billed for each of these deliveries, unless you choose to pay in advance.Some subscriptions may be renewed automatically at the end of their term. If you do not wish to renew a subscription, you may cancel it. If you wish to cancel or modify your subscription, you may do so at any time. Order confirmation e-mails include links to your order. See our returns policy for details of returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying a product that is out of stock or will soon be available. We may collect no payment or a partial deposit at the time of ordering, register your payment method, and then make the full payment or the remaining payment at a later date.You can cancel a partially paid pre-order, which has not yet been processed. If the order has been processed, you cannot cancel it, but you can request a full and partial refund. See our returns policy for more details on returns and refunds.
Subscriptions
By taking out a subscription, you will receive repeat deliveries. These are based on the duration and frequency of the subscription you have selected.Your payment details will be stored securely and you will be billed for each of these deliveries, unless you choose to pay in advance.Some subscriptions may be renewed automatically at the end of their term. If you do not wish to renew a subscription, you may cancel it. If you wish to cancel or modify your subscription, you may do so at any time. Order confirmation e-mails include links to your order. See our returns policy for details of returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying a product that is out of stock or will soon be available. We may collect no payment or a partial deposit at the time of ordering, register your payment method, and then make the full payment or the remaining payment at a later date.You can cancel a partially paid pre-order, which has not yet been processed. If the order has been processed, you cannot cancel it, but you can request a full and partial refund. See our returns policy for more details on returns and refunds.