General FAQ
If you can't find the answer to your question, please contact us.
What services do your salons offer?
What services do your salons offer?
Our salons in Neuchâtel and Lausanne offer a wide range of services: balayage, straightening, coloring, extensions, hair care, men's and women's cuts, as well as barbering and make-up.
Bénéficie-t-on d'une remise si la coupe est réalisée par un apprenti ?
Bénéficie-t-on d'une remise si la coupe est réalisée par un apprenti ?
Oui ! Chez Tamara Coiffure, nous offrons un rabais allant de 10 à 30% lorsque votre coupe est réalisée par l’un de nos apprentis. C'est l'occasion idéale de profiter d'une prestation de qualité à tarif réduit, tout en soutenant leur apprentissage et leur perfectionnement.
N'hésitez pas à demander plus d'informations en salon ou lors de votre prise de rendez-vous !
How to book an appointment at your salons
How to book an appointment at your salons
You can book directly online on our website or contact us by phone. We advise you to make an appointment in advance, especially for technical services such as sweeping and straightening.
What products do you use in the salon?
What products do you use in the salon?
We work exclusively with recognized professional brands such as Olaplex, Tokio Inkarami and GHD, to guarantee exceptional care for our customers.
Do you offer walk-in services?
Do you offer walk-in services?
Yes, some quick services such as haircuts, brushings or styling can be done without an appointment, depending on availability. Contact us to check before you come.
Where are your salons located?
Where are your salons located?
Tamara Coiffure Neuchâtel : Faubourg du Lac 8, 2000 Neuchâtel - Suisse
- +41 32 724 20 21
- contact@tamaracoiffure.com
Tamara Coiffure Lausanne : Avenue Tissot 17, 1006 Lausanne - Suisse
- +41 21 311 44 12
- tamaracoiffurelausanne@gmail.com
Who are your training courses aimed at?
Who are your training courses aimed at?
Our training courses are designed both for hairdressing professionals wishing to perfect their techniques, and for individuals wishing to learn how to style their loved ones.
Where do the courses take place?
Where do the courses take place?
All our training courses are face-to-face, organized at our partner trade shows or dedicated venues. The exact address will be communicated upon registration.
What training materials are provided?
What training materials are provided?
We provide all the necessary equipment: hair care products, styling tools and teaching aids. You don't need to bring anything, unless mentioned on the training sheet.
How do I book a course and what methods of payment are accepted?
How do I book a course and what methods of payment are accepted?
You can book directly on our website by adding the course to your basket and proceeding to secure payment. We accept credit cards, PayPal and bank transfers.
Can I cancel or postpone my training?
Can I cancel or postpone my training?
In the event of unforeseen circumstances, you can request a postponement under certain conditions. See our cancellation policy for details.
How do I choose the right products for my hair type?
How do I choose the right products for my hair type?
Every product in our store comes with a detailed description to help you choose. You can also contact us for personalized advice.
What are the delivery times and shipping costs?
What are the delivery times and shipping costs?
We ship within 24 to 48 hours, and delivery times vary according to your location. Delivery costs vary according to the value of your order and the shipping method you choose. However, they are free for deliveries to Switzerland and France.
Are your products suitable for color-treated, curly or fragile hair?
Are your products suitable for color-treated, curly or fragile hair?
Yes, our selection includes specific treatments for every hair need: color-treated, curly, dry or damaged hair. Consult our product sheets to find the care that's right for you.
Are the products sold on your e-shop the same as those used in the salon?
Are the products sold on your e-shop the same as those used in the salon?
Yes, some of the products we offer on our online store are the same professional hair products used in our salons, selected for their effectiveness and high-end quality.
Do you offer special deals or discounts?
Do you offer special deals or discounts?
Yes, we regularly offer special promotions, exclusive offers and advantageous gift sets on a selection of hair products. Subscribe to our newsletter so you don't miss a thing!
